Placing orders
Part of my order is missing
An item could be missing from your order for several reasons, more often than not because a particular item was out of stock. In this case you will have received and an email stating this and/or your invoice will be marked as being part complete. The ...
My order contains a faulty item
If for some reason your order contains a faulty item please contact the customer service team immediately on +44 (0)1282 613364 and they will assist you in returning the item. When we receive the item back we will replace the item, offer an ...
Where is my order?
If an order has not arrived when you were expecting it, we recommend first checking the email account your Blackburn Distributions account is registered with. Any updates in status will be passed on via email as it is our primary method of contact. ...
Can I change/cancel my order?
We are happy to change or cancel orders in accordance with the Distance Selling regulations. If your order has been placed, but not dispatched, we will make the change or cancellation straight away if possible. If you have received your goods then we ...
How do I know if my order was successful?
If your order is successful you will receive an automated email to confirm your order has been received and is being processed. This means the payment was successful, however if an item is not in stock or we see there may be a security issue with the ...
How do I check if an item is in stock?
Due to the nature of our business we do not have live stock figures displayed on the website. This is due to random large orders placed over the phone for collection. We will inform you as soon as possible via email if a product is out of stock after ...
I'm new, how do I order?
At Blackburn Distributions we go to great lengths to ensure your shopping experience is as easy and secure as possible. Firstly you need to register an account with us. This is a very simple process and will ensure you can quickly and safely place ...