Payments
Are your products fully certified?
All of our products come with a certificate of analysis detailing the product’s composition and other quality characteristics. A sample certificate of analysis can be viewed on the individual product pages. We have evolved close ties with our ...
You have sent me the wrong item
If you have been sent the wrong item please follow the Returns Procedure and return it to us. We will send the correct item back out to you and reimburse any costs you may have incurred in sending the incorrect item back to us. If the item is out of ...
What is 3D Secure?
The 3-D Secure protocol was developed by Visa to improve the security of Internet payments. The protocol is offered with the service name Verified by Visa. MasterCard has also adapted a similar protocol called MasterCard SecureCode. Both are designed ...
What is PayPal?
PayPal is the most preferred way to pay online in the UK because it's safer and faster. PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You ...
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed. If an item is out of stock, we will contact you to inform you of the expected delivery date of out of stock items and offer you ...
Is it safe to order online?
Yes, we use industry standard 128-bit SSL encryption to protect your details. Sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it ...
What payment methods do you accept?
For online orders we accept payment via credit/debit card and PayPal. We currently accept American Express, Maestro, MasterCard, Visa, and Visa Electron. We can also process orders via email. We accept payments via Bank Transfer, PayPal, and Western ...